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May 09.2025
2 Minutes Read

Citi’s Commitment to People, Engagement, and Inclusion: A Model for Global Banks

People engaging and discussing inclusion in a modern office.


Understanding People, Engagement, and Inclusion: A Global Perspective

In today’s interconnected world, banks and businesses must reflect the diversity of the communities they serve. Citi, recognized as one of the most global banks, embodies this ethos with over 225,000 employees across 180 countries. This commitment to diversity is not merely a corporate obligation; it's a strategic advantage that enhances customer service and workplace morale.

A Culture of Engagement at Citi

Citi's dedication to creating a culture where every employee feels valued and included is evident through its ongoing investments in engagement initiatives. The organization prides itself on being a meritocracy, focusing on attracting and retaining top talent. This approach ensures that colleagues not only belong but thrive within the organization. Engagement isn’t just about retaining staff; it’s about fostering an environment where innovative ideas can flourish.

The Benefits of Hybrid Work Models

In response to changing work dynamics, Citi has adopted a hybrid work model allowing employees the flexibility to choose their work environment. By encouraging this adaptable approach, employees can find a better balance between their professional and personal lives. It's a strategy that not only helps retain talent but also supports productivity through in-person collaboration and camaraderie.

Investing in Career Development

Career growth is a cornerstone of inclusion at Citi. The bank invests heavily in learning and development programs tailored to empower employees. By providing employees with the tools and resources necessary to manage their career trajectories, Citi promotes a culture of ambition that aligns employee goals with the bank’s long-term success. Access to these resources encourages staff to take initiative and develop professionally.

Fostering Belonging through Inclusion Networks

Integral to Citi’s ethos of inclusion are its 12 Inclusion Networks operating in 70 countries. These networks celebrate diverse cultures and heritages while fostering allyship among employees. They encourage active participation from all staff members, serving as platforms for discovering shared experiences and community. Such networks not only provide support but also enrich Citi's workforce by incorporating varied perspectives.

Looking Ahead: The Importance of Diversity

As Citi continues its commitment to inclusivity, it sets a benchmark for organizations globally. Businesses that prioritize engagement and inclusion stand to benefit immensely in terms of employee satisfaction and service delivery. The approaches facilitated by banks like Citi highlight an essential truth: diversity is not a hurdle to overcome but rather a powerful driver of success.

Emphasizing people, engagement, and inclusion is not just a trend but a crucial operational strategy for financial institutions looking to compete effectively in the global market. With a concerted focus on these areas, businesses can harness the full potential of their diverse workforce, creating comprehensive solutions for clients and communities alike.


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06.26.2025

How a Virtual Travel Class Sparked International Dialog Amid Crisis

Embracing Virtual Learning: A New Era in EducationAs the world adapts to the challenges of the COVID-19 pandemic, education has taken on a new form, breaking down geographical barriers and enriching student experiences through virtual formats. The University of Scranton's innovative approach to international dialogue in their virtual travel class exemplifies this shift. Professors Christian Krokus, Ph.D., and Will Cohen, Ph.D., rapidly transformed their planned travel course into a dynamic online platform, allowing students to engage with peers across Europe.Connecting Cultures in a Virtual SpaceInitially designed as an immersive travel experience to explore the complexities of "Religious Diversity, Conflict, and Reconciliation in Southeast Europe," this course now allows students from Scranton and the University of Zagreb to participate in rich discussions without leaving their homes. Utilizing tools like Zoom, the professors provided an environment where students could interact with guest speakers from Serbia, Bosnia, and Croatia, fostering a sense of community and shared learning regardless of physical distance.Voices from the Field: Guest Speakers Share Profound InsightsThe series of discussions enriched by diverse perspectives became a highlight of this virtual course. Guest speakers, such as Boris Erg and Nermin Botonjić, brought to life the nuances of the Jewish and Islamic experiences in their respective countries. Their narratives showcased the harsh realities of the past, emphasizing the importance of reconciliation and mutual understanding—key themes that resonated deeply with participating students.Facing Historical Realities: The Need for Truth in ReconciliationAs the course progressed, students engaged in poignant dialogues about the civil wars of the 1990s in Southeast Europe. Jorgačević Kisić’s point about the competing narratives of victimization sparked discussions about accountability and the role of faith leaders in societal healing. Emphasizing that reconciliation cannot occur without truth resonated with many students, prompting them to reflect on the weight of history in shaping their present.Personal Reflections: Bridging the GapInevitably, these conversations became personal for many students. Comments from Zagreb participants, like Ivan Matijevać, highlighted the value of exchanging experiences through the course's discussion board. Such an interactive element not only broke down barriers but also fostered empathy and understanding among students of differing backgrounds. Through virtual engagement, they found common ground, showcasing the power of dialogue in fostering human connections.A Lasting Impact: Lessons Beyond the ClassroomThe impact of this virtual travel course extends beyond the confines of Zoom. The dynamic exchange between Scranton and Zagreb students has reinforced the notion that education is not merely about lectures and books; it is about connecting with others, fostering global citizenship, and understanding diverse perspectives. The adaptability shown by the University of Scranton faculty underscores a broader trend in education: the importance of flexibility and innovation in the face of adversity.As we continue to navigate educational challenges posed by the pandemic and beyond, initiatives like these inspire us to embrace technology as a means to cultivate meaningful connections. Such innovations remind us of the resilience of the human spirit and the enduring value of education in bridging cultural divides.

05.03.2025

Meet Gerald Johnson: The Executive Turning Health Equity into Action

Gerald Johnson: A Legacy of Change in Health EquityGerald E. Johnson II, the American Heart Association’s executive vice president of health equity and chief diversity officer, is redefining the landscape of healthy living. Growing up in New York's Crown Heights community, he witnessed firsthand the devastating effects of systemic inequities—where access to fresh food, quality healthcare, and employment opportunities were starkly inadequate. "If you get sick, don't go to this hospital [in the neighborhood], go to that one across town where the White people live," he recalls, symbolizing the disparities still very much alive today.Johnson's journey from a challenged neighborhood to a leading figure in health equity is a testament to determination and a deep-seated commitment to serve others. As he reflects, "We still have ZIP codes determining people's life expectancy—with 10- and 20-year gaps between communities a few miles apart." This awareness fuels his mission to ensure every community has access to essential health resources.Championing Health Equity Through ServiceRooted in a family tradition of service, Johnson describes how his father and grandmother instilled in him the values of giving back. Their legacy is evident in his ongoing volunteer work with organizations like Big Brothers, Big Sisters and Meals on Wheels. These experiences shaped Johnson’s professional path, ultimately leading him to the American Heart Association nearly two decades ago.Initially joining the AHA as a volunteer on the Diversity Leadership Committee, Johnson's leadership qualities quickly emerged, earning him the role of the AHA’s inaugural chief diversity officer. Since then, he has significantly impacted health equity strategy, messaging, and community engagement. "Gerald has partnered extensively with volunteers and executives across the association to guide health equity strategy," says Nancy Brown, AHA’s CEO.A Visionary Leader in Global Health EquityJohnson’s efforts extend beyond national initiatives; he plays a vital role as a co-chairperson of the World Economic Forum Global Health Equity Network. This role sees him mobilizing leaders across sectors to confront health disparities on a global scale. He has also spearheaded the creation of the AHA Office of Health Equity, AHA Social Impact Funds, and the CEO Diversity Advisory Cabinet—projects that further AHA’s mission to serve all populations.His leadership has fostered an inclusive workplace where diverse voices are actively engaged. Programs like mentoring initiatives and cultural learning experiences are designed to promote supplier diversity and uplift underrepresented communities—actions pivotal to enhancing the AHA's competitive edge and expanding its influence.Building Connections for a Healthier FutureIn today’s increasingly interconnected world, understanding and addressing health equity is more important than ever. Johnson’s vision illuminates the pathways forward for healthcare organizations, highlighting the intrinsic link between equity and the overall success of health initiatives.Conclusion: Take Action in Your CommunityAs we look to the future, it’s clear that the spirit of leadership exemplified by figures like Gerald Johnson is crucial. His story inspires us to consider how we can contribute to our communities. Whether volunteering for local initiatives or advocating for equitable health policies, every effort counts. Together, we can close gaps in health equity, ensuring that everyone has access to the resources they need to thrive.

05.02.2025

Exploring Basque Ergativity: Does it Reflect Change or Stable Variation?

Understanding Basque Ergativity: A Language's Unique FrameworkThe Basque language, with its rich history and unique structure, showcases ergativity—a linguistic feature that distinguishes the subject of an intransitive verb from the subject of a transitive verb. This intriguing aspect of the Basque language is not only a subject of academic study but also a reflection of the cultural uniqueness of the Basque community itself.What is Ergativity and Why is it Important?Ergativity is an important concept in linguistics that has implications on how we understand languages globally. In Basque, the way parties act upon subjects versus objects creates a distinct mechanism for sentence construction. This variation raises questions: is this a sign of language evolution or are we observing stable variation due to cultural influences?Basque in the Modern Context: Has It Changed?Recent studies, such as one from the journal Language Variation and Change, delve deep into this topic, exploring whether the production of Basque ergativity indicates a shift in language use or reflects a consistent pattern maintained over the years. This examination is vital for comprehending both linguistic diversity and the cultural implications associated with it.The Role of Community in Language PreservationThe dynamic nature of language is often tightly woven with community identity. The Basque region, rich in history, underscores the necessity of linguistic studies for the preservation and growth of its unique language. Engaging local populations in these discussions not only enriches understanding but fosters a strong sense of identity among the speakers.Implications for Language Study and EducationUnderstanding the nuances of Basque ergativity not only benefits linguists but also educators who want to incorporate perspective and societal connections in their curriculum. By emphasizing how language reflects cultural identity, educators can foster an appreciation for diversity and encourage students to think critically about their own linguistic heritage.Embracing the Unique Features of BasquePromoting awareness of Basque language and its ergative structure opens avenues for engaging storytelling that can inspire not just defenders of the language, but also those interested in cultural preservation. As communities face globalization, emphasizing unique linguistic identities through initiatives can help keep rich cultural narratives alive.As we continue to study the fascinating nature of Basque ergativity, it is clear that it offers valuable insights into the interconnectedness of language and identity. By valuing these insights, we can enrich not only academic discussions but also deepen our appreciation for the vibrant tapestry of languages that define our global community.

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