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How Grubhub’s Employee Resource Groups Drive Inclusion and Success

Update Creating a Culture of Inclusion at Grubhub In today’s evolving workplace, fostering an inclusive culture isn't just a checkbox for companies—it's a crucial factor for success. At the forefront of this initiative is Grubhub, a popular food delivery service determined to cultivate a workplace where every employee feels valued. Central to this mission are Grubhub’s Employee Resource Groups (ERGs), which provide employees a powerful platform to express their ideas and promote diversity. The Structure of Grubhub’s ERGs Grubhub’s ERGs are structured to amplify employee voices while ensuring strong leadership support. Each ERG is led by three co-chairs chosen from the employee ranks, empowering them to oversee daily operations and community initiatives. This structure not only encourages leadership among peers but also integrates executive support through leadership sponsors. These sponsors, typically from the director level and above, help advocate for the ERGs’ missions, ensuring that the concerns and suggestions voiced by employees translate into actionable strategies at the organizational level. Empowering Employee Voices: The Decision-Making Process Inclusion is more than just diversity; it's about making sure every employee feels heard. Grubhub’s ERGs actively involve team members in decision-making processes, collecting feedback and ideas through various channels including surveys and polls. This collaborative approach allows employees to play a significant role in shaping initiatives, ensuring that the programs developed resonate with their peers. Each year, eligible employees can apply to take on leadership roles within these groups, thereby enhancing their engagement and investment in Grubhub's culture. Highlighting Successful Initiatives One of the most enriching experiences for Grubhub employees comes from initiatives like the ones organized by their Unidos ERG during Hispanic Heritage Month. Events such as live cooking demonstrations and cultural trivia foster a sense of community among employees. These gatherings not only educate staff on diverse cultures but also create opportunities for personal connections, affirming that Grubhub sees diversity as a celebration rather than a compliance requirement. Building Stronger Connections Through ERGs According to D’Arcy Andrews, Senior Manager of Employee Experience, the role of ERGs is vital in constructing a welcoming environment at Grubhub. “They enable employees to connect, learn, and grow together,” explains Andrews. The success of these groups underscores a broader trend; not only do diverse teams perform better financially—up to 27% more—they also foster creativity and draw in talent in an increasingly competitive job market. The Future of Diversity and Inclusion at Grubhub As Grubhub continues to nurture its ERG culture, it remains steadfast in its commitment to diversity and inclusion. With a focus on innovation and continuous improvement, the company aims to evolve its programs to ensure they meet the needs of its diverse workforce. Their dedication to listening to employees and adapting to feedback will likely keep Grubhub at the forefront of inclusive workplace practices.